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How to set the default view in User settings?

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Posted on by pentadrian

Hi all, I'm trying to work around what's probably a minor annoyance at this point, but I've been puzzling over this awhile and figured its easier if I ask here. Essentially, everytime I try to access the users in my org with a sysadmin security role, the Users page from Advanced settings opens up with the Omnichannel view.

5808.UserSettings.PNG

Default view is this, which forces me to navigate to the Enabled Users view. Pinning it doesn't seem to help.
Solutions I've considered for this is trying to set the Enabled Users as the default view, but didn't want to mess anything up. Any help in solving this puzzle would be greatly appreciated!

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SamiraM 571 on at

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RE: How to set the default view in User settings?

First reset it to non default view and then deactivate it.

Remember to do publish all customisation.

Regards

Samira

Please mark it verified if it solve your issue.
pentadrian 20 on at

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RE: How to set the default view in User settings?

So I attempted this, but ran into different errors. These are the exact steps I followed:

1. Navigate to Customize your system -> Entities -> Users -> Views

2. Set Enabled Users as default view

3. Attempt to deactivate Omnichannel users, which failed.

4. Checked managed properties for omnichannel view, which showed it can be deleted.

5. Try to delete the view, which also failed, saying there needs to be at least one default view (Enabled users is default)
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SamiraM 571 on at

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RE: How to set the default view in User settings?

Hi,

Please the screenshot below to set default userview.

Regards,

Samira

Please mark it verified if it answer your question.
pentadrian 20 on at

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RE: How to set the default view in User settings?

Are you referring to the UCI setting? And does that mean that this issue persists for classic view? Thanks
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gisiquei on at

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RE: How to set the default view in User settings?

Hi there, this issue is addressed for Unified Interface enhancements