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Bounce backs didn't go to reply to address

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Posted on by Gemma2020

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We've just sent out an email to a subscription list with the reply to address set as a specific (active) mailbox. However, we haven't had any bounce backs/out of office emails there - we would normally expect a bunch of these for a big email send. Any ideas is there's a setting I've missed?

Thanks

Gemma

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Ivan Maltsev on at

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RE: Bounce backs didn't go to reply to address

Hello, Gemma

Thank you for your question.

Let me start from the basics. By design, any email has 2 From addresses: regular From, and so-called Envelope-From that may be different addresses.

Every bounce-back email goes to the Envelope-From address and specifying the Reply-To address will not override this configuration.

Microsoft Dynamics 365 Marketing product by default is configured in the way that the system will get and process all bounce-backs you may receive on your behalf.

This is done by adding a special unique email address, for each email you send, to the Envelope-From header of that email.

Based on your specific domain configuration, this address is either using Microsoft-owned domain, or the domain aligned to your Authenticated From domain, if you have configured Custom Envelope-From address.

Second part related to the Out of office replies. Automated responses will not go to Reply-To address by the way this feature is designed.

More information on the topic you may find in our documentation: Troubleshoot email forwarding and replies
JacquelineS 15 on at

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RE: Bounce backs didn't go to reply to address

Following because I have this exact question.