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Customer experience | Sales, Customer Insights,...
Suggested Answer

Bounce backs didn't go to reply to address

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Posted on by 61

Hi

We've just sent out an email to a subscription list with the reply to address set as a specific (active) mailbox. However, we haven't had any bounce backs/out of office emails there - we would normally expect a bunch of these for a big email send. Any ideas is there's a setting I've missed?

Thanks

Gemma

  • JacquelineS Profile Picture
    27 on at

    Following because I have this exact question.

  • Suggested answer
    Ivan Maltsev Profile Picture
    Microsoft Employee on at

    Hello, Gemma

    Thank you for your question.

    Let me start from the basics. By design, any email has 2 From addresses: regular From, and so-called Envelope-From that may be different addresses.

    Every bounce-back email goes to the Envelope-From address and specifying the Reply-To address will not override this configuration.

    Microsoft Dynamics 365 Marketing product by default is configured in the way that the system will get and process all bounce-backs you may receive on your behalf.

    This is done by adding a special unique email address, for each email you send, to the Envelope-From header of that email.

    Based on your specific domain configuration, this address is either using Microsoft-owned domain, or the domain aligned to your Authenticated From domain, if you have configured Custom Envelope-From address.

    Second part related to the Out of office replies. Automated responses will not go to Reply-To address by the way this feature is designed.

    More information on the topic you may find in our documentation: Troubleshoot email forwarding and replies

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