Power Platform Admin - Testing and enabling mailboxes for CRM

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Posted on by DebbieAG

Hi all, it seems that in the power platform admin center, when you have set up a new user and provided the security roles, when you approve the mailbox and test and approve the mailbox, this functionality only works in the classic admin. I could not even find the new user in the list by the search bar in the power platform admin center? Does anyone else have this same issue? Maybe a bug? It never worked this way previously when setting up new users in Dynamics.

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Adrian Begovich 1,019 Super User 2025 Season 1 on at

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Power Platform Admin - Testing and enabling mailboxes for CRM

Hi DebbieAG,

This currently has to be done from the classic admin area.
JMittermueller 2 on at

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Power Platform Admin - Testing and enabling mailboxes for CRM

Same here. Bug?
Dengliang Li Microsoft Employee on at

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Power Platform Admin - Testing and enabling mailboxes for CRM

Hi,

You can try adding users to the environment manually. The user needs to fulfill the conditions in the following image.
You can also refresh to show new users.

Best Regards,
Dengliang Li