RE: Characteristic exception after upgrading to the latest field service version
Thank you Ravi for your feedback.
The behavior only occurred in the latest updates of Field Service solution.
when you add incident to work order the user will not go through all the incident to check the skills related to it.
if two different incidents have driver license as skill we will never be able to create them under them same work order. (Which is a bit annoying and always happens with real world scenario)
the correct behavior should be if we add two incident that both have the same skill, is not to add it twice to the resource requirement and not to raise an exception and stop the user from adding the second incident.
I there a workaround for this ?