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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Fetch XML Report on ca...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Fetch XML Report on case resolution

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Posted on by RaviYadav 15

I am trying to create a Fetch XML report to view case resolution. However, when I use the following fetch XML to fetch the report it shows to rows with same case number. Is it possible to get only single and latest row using fetch xml?

<fetch distinct="true" >
<entity name="incident" >
<attribute name="ssg_sladate" />
<attribute name="title" />
<attribute name="caseorigincode" />
<attribute name="ticketnumber" />
<attribute name="statecode" />
<link-entity name="incidentresolution" from="incidentid" to="incidentid" link-type="outer" visible="true" >
<attribute name="activityid" />
<attribute name="actualend" />
</link-entity>
<filter type="and" >
<condition attribute="ticketnumber" operator="eq" value="SBS-03474-H2Z1" />
</filter>
</entity>
</fetch>

I have the same question (0)
  • David Jennaway Profile Picture
    David Jennaway 14,065 on at

    I expect your issue is that you have more than one incidentresolution record for a case (this can happen if a case is reopened). As your report includes the activityid for each incidentresolution record , these will appear as a new row.

    If you want only one row per case, you'll need to group by the case, and aggregate the incidentresolution records. For the actualend you can use the max operator, but there's not a useful aggregation for the activityid

    Your fetch should be  something like the following:

    <fetch distinct="true" aggregate="true" >
    <entity name="incident" >
    <attribute name="ssg_sladate" />
    <attribute name="title" />
    <attribute name="caseorigincode" />
    <attribute name="ticketnumber" />
    <attribute name="statecode" />
    <link-entity name="incidentresolution" from="incidentid" to="incidentid" link-type="outer" visible="true" >
    <attribute name="incidentid" alias="incidentid" groupby="true" />
    <attribute name="actualend" aggregate="max" alias="actualend_max" />
    </link-entity>
    <filter type="and" >
    <condition attribute="ticketnumber" operator="eq" value="SBS-03474-H2Z1" />
    </filter>
    </entity>
    </fetch>

  • RaviYadav Profile Picture
    RaviYadav 15 on at

    I am getting following error - "An attribute can not be requested when an aggregate operation has been specified and its neither groupby nor aggregate."

  • Suggested answer
    a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at

    Hello,

    Try following:

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