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Leave Request Failed status

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Posted on by Mancini Magic

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Hi,

I have users assigned to an annually accrued Leave Plan for April 2020 - March 2021. Two users have been testing this and have successfully submitted requests for this and next year. However, now when they submit further requests, the workflow completes successfully but the request fails, (Status - Failed). The Message log reads "The leave request can't exceed one day for 9/15/2020").

Can anyone suggest what the problem is here as they both have leave balances that they should be able to take before March next year.

Thanks

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Mancini Magic 103 on at

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RE: Leave Request Failed status

Hi,

Thanks to those who had a look at the issue with the leave request failing. I eventually found the problem which was due to the days leave being requested having already been booked as sick leave. The user wasn't prevented from requesting the days leave because they don't have access to the sick leave plan.
Mancini Magic 103 on at

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RE: Leave Request Failed status

Leave Plan:

Time Off Requests:

Message Log:
Mancini Magic 103 on at

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RE: Leave Request Failed status

Hi Michal,

I have tested this again with the same issue but I cannot see what the cause of the fail is. Here are the steps taken:

1. Created new Leave Plan: Start Date 01/04/19; Accrual annually based on Plan Start Date; accrual award on period start date and accrual prorated.

2. Assigned user from 01/04/20 and ran accrual from 01/04/20. User awarded 34 days leave, as expected

3. User requested 12 days leave, (14/12/20 - 31/12/20) which successfully went through the workflow but was rejected by the manager. The time off request gained a status of Denied, as expected

4. The user requests 3 days, (21/09/20 - 23/09/20) the workflow runs again and the manager approves. The status on the time off request briefly updates to 'Approved' and then changes to 'Failed'. the Message Log shows The leave request can't exceed one day for 9/21/2020.

Another user also assigned the same leave plan has successfully requested 2 days leave, (02/09/20 - 03/09/20) and the request staus is Completed, as expected and the leave balances updated.

Many thanks for getting back to me
Michal Krejza on at

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RE: Leave Request Failed status

Hi Mancini,

Could you please share more details about setup ?