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Hi,
We use the function of sending surveys via emails (we are importing contacts). For a couple of days now I have noticed, that the Customer Voice says that emails have been sent, but there are no messages in our (test) email addresses.
So we wonder if there is a way to check if emails are actually sent?
Mitja
Try this:
We have noticed that e-mails came if the sender is the default account (surveys@email.formspro.microsoft.com), but not from our (first) customized sender's email.
The important thing is this: we have several customized senders e-mails. All of them, which were created by adding them manually in the admin interface worked.
However, the one, we added some time ago with the help of Microsoft did not work. Microsoft recently added the option to add customized sender's e-mails by ourselves.
Action: Delete the customized sender e-mail, added before this update and re-enter it (manually). It worked for us.
Here's an update on this issue :
Regarding customized sender e-mails, you recently had an update ... maybe it's related somehow.
Mitja
Hello Arjun,
We are seeing a similar issue to Mitja - we sent emails via Customer Voice a week ago and we have noticed that "Unread" number has not changed for a number of days. We have also had someone feed back to us to they didn't receive the email even though the status is "Sent" from the Customer Voice perspective. How can we navigate this issue? I cannot imagine that a delay still exists a week later from recipients in several countries and in different companies. Any ideas on what we can do to ensure customers are actually receiving the emails in their inbox?
Many thanks in advance for your advice!
Hi Mitja,
The status that is shown in customer voice is from the email service that is sending the email. If you see the status as "Sent" for example, it means that the email is a valid email and the recipient email server did not reject the email. There could be delay between the recipient email service and the user getting the email delivered on to the email client. The status in customer voice is reflective of the actual status from the sender stand point.
Thanks,
Arjun
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