Notifications
Announcements
No record found.
Hi All,
Is there a way for customer service to download Omnichannel Chat Transcripts in bulk?
Thanks in advance...
BR,
Vivek
Hey!
What do you mean "in bulk"? When enabled, the Omnichannel chat transcript can be downloaded from within the conversation. As each conversation is a separated session, not sure you can select different conversations and download them.
Regards
Bulk mean, client wants to download multiple chat transcripts for different-2 customers at the same time.
Hi VS Singh,
There is no straightforward out-of-the-box solution available,
you may need to use web API to accomplish:
https://learn.microsoft.com/en-us/dynamics365/customer-service/download-transcripts-bulk
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
As AI tools become more common, we’re introducing a Responsible AI Use…
We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Tom_Gioielli 45 Super User 2025 Season 2
Daniyal Khaleel 27 Most Valuable Professional
Soundari 15
