News and Announcements icon

Dynamics 365 CommunityForums Service | Customer Service, Contact Center, Fie... Download Bulk Omnichan...

Service | Customer Service, Contact Center, Fie...

Suggested answer

Download Bulk Omnichannel Chat Transcript

(0) Share

Report

Report

Posted on by v.cf.kumar

45

Hi All,

Is there a way for customer service to download Omnichannel Chat Transcripts in bulk?

Thanks in advance...

BR,

Vivek

All responses Img

All responses (3)

Answers Img

Answers (0)

Suggested answer

Haig Liu Microsoft Employee on at

Like (1)

Report

RE: Download Bulk Omnichannel Chat Transcript

Hi VS Singh,

There is no straightforward out-of-the-box solution available,

you may need to use web API to accomplish:

https://learn.microsoft.com/en-us/dynamics365/customer-service/download-transcripts-bulk
v.cf.kumar 45 on at

Like (0)

Report

RE: Download Bulk Omnichannel Chat Transcript

Bulk mean, client wants to download multiple chat transcripts for different-2 customers at the same time.
PerezAguiar on at

Like (1)

Report

RE: Download Bulk Omnichannel Chat Transcript

Hey!

What do you mean "in bulk"? When enabled, the Omnichannel chat transcript can be downloaded from within the conversation. As each conversation is a separated session, not sure you can select different conversations and download them.

Regards

Helpful resources

Quick Links

Subscribe to this forum!

Stay up to date on forum activity by subscribing.

Leaderboard

#1

André Arnaud de Cal... 293,025 Super User 2025 Season 1

#2

Martin Dráb 231,852 Most Valuable Professional

#3

nmaenpaa 101,156 Moderator

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans