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Download Bulk Omnichannel Chat Transcript

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Posted on by v.cf.kumar

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Hi All,

Is there a way for customer service to download Omnichannel Chat Transcripts in bulk?

Thanks in advance...

BR,

Vivek

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PerezAguiar Microsoft Employee on at

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Hey!

What do you mean "in bulk"? When enabled, the Omnichannel chat transcript can be downloaded from within the conversation. As each conversation is a separated session, not sure you can select different conversations and download them.

Regards

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v.cf.kumar 45 on at

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Bulk mean, client wants to download multiple chat transcripts for different-2 customers at the same time.

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Haig Liu Microsoft Employee on at

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Hi VS Singh,

There is no straightforward out-of-the-box solution available,

you may need to use web API to accomplish:

https://learn.microsoft.com/en-us/dynamics365/customer-service/download-transcripts-bulk

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