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D365 On-premises deployment fail - AXDiagnostics | AXSFType error

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Posted on by Mandeep.S

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Hi,

Attempting to deploy a 7 node D365 sandbox on-prem. Ran into a lot of issues in the first attempt and learnt a few things, then decided to cleanup all the nodes and reinstall from scratch. Didn't have any major issues till the LCS deployment.

LCS deployment ran for more than 2 hours and FAILED. SF shows these Application errors:

AXBootstrapperAppType > Bootstrapper > AXDiagnostics error
AXSFType > AXSF > AXService error

Screenshot-2023_2D00_01_2D00_06-at-9.56.27-AM.png

Orchestrator > Event Viewer : Applications and Services Log > Microsoft > Dynamics

AX-BridgeService - no Errors
AX-LocalAgent - no Errors
AX-SetupInfrastructureEvents - no Errors
AX-SetupModuleEvents - 0 events

Orchestrator > Event Viewer : Applications and Services Log > Microsoft-Service-Fabric

A lot of warnings around FABRIC-=_E_SERVICE_OFFLINE (event ID 23041)

AOS > SF Logs > InitializePerfCounters-2023-01-06_04_29_16

Assembly C:\ProgramData\SF\SJS-DAOS-01\Fabric\work\Applications\AXBootstrapperAppType_App17\AXBootstrapperPkg.Code.1.0.20210318\Scripts\bin\Microsoft.Dynamics.ProductConfiguration.Instrumentation.dll is not present, skipping.

AOS > Event Viewer : Applications and Services Log > Microsoft-Service-Fabric

Warnings:

End(ActivateCodePackage): ErrorCode=0x8009310b, EntryPoint=EntryPointDescription { EntryPointType = ExeExecutable = ExeEntryPointDescription { IsExternalExecutable = false, Program = AXService.exe, Arguments = , WorkingFolder = CodeBase, PeriodicIntervalInSeconds = 0 ConsoleRedirectionEnabled = true ConsoleRedirectionFileRetentionCount = 5 ConsoleRedirectionFileMaxSizeInKb = 2048 }}, CodePackageInstanceIdentifier { ServicePackageInstanceId = AXSFType_App18:AXSF, CodePackageName = Code }:133172653917945329.

Error: CryptDecryptMessage failed when trying to get decryptedMessageSize: 0x8009310b, encryptedText:'Placeholder'

Pretty stuck at the moment, any help will be deeply appreciated! Thanks.

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Mandeep.S 277 on at

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I was finally able to resolve this with Microsoft support.

One of the certificate thumbprints was entered incorrectly!

A small piece of advice from my experience with on-prem deployment - Check, cross-check and get someone else in your team to cross-check all thumbprints, values, paths etc before deployment.

Cheers.

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Ammad majid 44 on at

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Hi Mandeep,

Can you please tell me how you identify the certificate issue. Same error is occuring on our on-premises environment. I checked the logs file, it is stating same error.

Microsoft.Dynamics.ProductConfiguration.Instrumentation.dll is not present, skipping.

How can I check the certificates on my environment.

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Mandeep.S 277 on at

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Hi Ammad,

At what point/action did you get this error?

I might be able to help if you share some more details or screenshots.

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Ammad majid 44 on at

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Hi Mandeep,

The environment is on-premises. The downloading phase has been completed. It is failing in the deploying phase. When AXBootstrap application is deploying it throws error on service Fabric cluster and after that AXSF type also got failed.

Screenshot is attached below:

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Mandeep.S 277 on at

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Dear Ammad,

1. Drilldown further on AXBootstrapperAppType and AXSFType and get to the error on the SF dashboard. Click on the last nested error and post the screenshots.

2. Check the Orchestrator and AOS - Event and SF logs to spot the actual error(s). Or still better if you can download and attach then in your response.

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Ammad majid 44 on at

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Hi Mandeep,

Can you share me your email, I am unable to attach the screenshots.

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Shikha Thakur Community Manager on at

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Hello Ammad,

You can attach the screenshot directly in the comment section. Click on the image icon in the font tab, select "From File," and then hit browse. Below is a snippet for your reference. If you encounter any technical difficulties, please reach out to us. Community Support!

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Ammad majid 44 on at

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Hi Mandeep,

The following errors screenshot are attached below:

Errors on the Orchestrator VM are attached below:

Thanks

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