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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Cannot Install Real-ti...
Customer experience | Sales, Customer Insights,...
Answered

Cannot Install Real-time marketing on Trial Account

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Posted on by RachelP 10

Hi experts, 

for some reason, I cannot enable real-time marketing on a trial account.

Last year, I set it up for another trial account which worked. I went to Marketing Trial environment and enable the real-time marketing feature from Updates. But this time, it doesn't give me an option to install it, as below:

Marketing Trial environment

Please assist. 

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Hi RachelP,

    Please refer to this doc:

    docs.microsoft.com/.../real-time-marketing-install

  • RachelP Profile Picture
    RachelP 10 on at

    Hi Steve,

    thanks for your reply.

    but that document doesn't help. have you tried it?

  • Community Member Profile Picture
    Community Member on at

    Hi RachelP,

    Couldn't you find that feature in Settings?

  • RachelP Profile Picture
    RachelP 10 on at

    2022_2D00_01_2D00_18_5F00_20_2D00_01_2D00_41.png

    you can see from the screenshot. I cannot install from setting. 

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi RachelP,

    I could get it there on my trial account.

    pastedimage1642640726183v1.png

    This feature is only available in the United States, Europe, the United Kingdom, Australia, Canada, and Asia-Pacific geographies as the doc says. Are you in these geographies?

  • RachelP Profile Picture
    RachelP 10 on at

    Hi Steve,

    again thanks for your reply.

    Yes, Im based on Australia. with my last trial account, I had the same content as yours. the only difference was the office  365 license. what license do you use now?

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    Hi RachelP,

    I tested with a new created User who only has Office365 E5 and Marketing license:

    Snipaste_5F00_2022_2D00_01_2D00_21_5F00_16_2D00_40_2D00_55.png

    And I can also get this feature there:

    Snipaste_5F00_2022_2D00_01_2D00_21_5F00_16_2D00_42_2D00_50.png

    You could raise a ticket to contact Microsoft.

  • RachelP Profile Picture
    RachelP 10 on at

    Thanks Steve. I may have to go down that path then.

    Appreciate your time put into this.

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