Cannot Install Real-time marketing on Trial Account

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Posted on by RachelP

Hi experts,

for some reason, I cannot enable real-time marketing on a trial account.

Last year, I set it up for another trial account which worked. I went to Marketing Trial environment and enable the real-time marketing feature from Updates. But this time, it doesn't give me an option to install it, as below:

Marketing Trial environment

Please assist.

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Hi RachelP,

Please refer to this doc:

docs.microsoft.com/.../real-time-marketing-install

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RachelP 10 on at

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Hi Steve,

thanks for your reply.

but that document doesn't help. have you tried it?

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Hi RachelP,

Couldn't you find that feature in Settings?

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RachelP 10 on at

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you can see from the screenshot. I cannot install from setting.

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Hi RachelP,

I could get it there on my trial account.

This feature is only available in the United States, Europe, the United Kingdom, Australia, Canada, and Asia-Pacific geographies as the doc says. Are you in these geographies?

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RachelP 10 on at

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Hi Steve,

again thanks for your reply.

Yes, Im based on Australia. with my last trial account, I had the same content as yours. the only difference was the office 365 license. what license do you use now?

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Hi RachelP,

I tested with a new created User who only has Office365 E5 and Marketing license:

And I can also get this feature there:

You could raise a ticket to contact Microsoft.

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RachelP 10 on at

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Thanks Steve. I may have to go down that path then.

Appreciate your time put into this.

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