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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / How to fetch informati...
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How to fetch information from email header (original send to email address)

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Posted on by CBrasp 30

Our customer has multiple email addresses they've implemented as aliases to 1 mailbox.

They still want to use the original used email address in the routing rules for the case.

I can't see  the email headers information in the screen, or in the entities data via XrmToolBox.

Does anybody know if and where the email headers are stored or how I can fetch that data?

thanks

Cindy

  • SS-19081439-0 Profile Picture
    SS-19081439-0 on at
    RE: How to fetch information from email header (original send to email address)

    Hello Cindy,

    I don't believe we store header information in CRM. They can looking into other conditions that might work as routing rule.  

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