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Our customer has multiple email addresses they've implemented as aliases to 1 mailbox.
They still want to use the original used email address in the routing rules for the case.
I can't see the email headers information in the screen, or in the entities data via XrmToolBox.
Does anybody know if and where the email headers are stored or how I can fetch that data?
thanks
Cindy
Hello Cindy,
I don't believe we store header information in CRM. They can looking into other conditions that might work as routing rule.
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