This document has been removed from sales order processing history

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We have GP2018, When go into Transaction by Document and try to drill into a sales (SOP) invoice that came from our web, we receive the following message:

This document has been removed from sales order processing history.

Do you have any idea what needs to be done for this transaction can be recalled, viewed via drill down, paid, etc.

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Microsoft Dynamics GP

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Joseph Markovich 3,970 on at

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This document has been removed from sales order processing history

Hi Chris-

When you're looking at the Transaction by Document screen, that is looking at the Receivables Management tables. Once you try to drill down into a SOP transaction, then it reads the SOP tables.

You should run some SQL queries to see if the same document number you're seeing in the Transaction by Document screen exists in the SOP30200/SOP30300 tables. If not, do you have a backup to restore? Or at least a way to pinpoint when at some point the data went bad.

Either there is corrupted data or someone deleted SOP history.

Joe

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