Need Help! I cannot access my portal and admin portal

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Posted on by Community Member Microsoft Employee

Need HELP!!!

I'm playing around with the D365 and O365 Admin portal, then I think I made some changes. And now I cannot access any. Theres no other user who has admin access only my account because I'm just testing it first. I'm getting this error.

Then when I try to login using this email mentioned in this message, here's the error message during login...

How to regain access again if I'm the only user who has admin rights?

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AndrewLy365lyf 1,356 Most Valuable Professional on at

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RE: Need Help! I cannot access my portal and admin portal

Before you open up a service request to microsoft.

Can you try removing the subscription license for Dynamics 365 for your admin account, then readding it.
LeoAlt 16,329 on at

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RE: Need Help! I cannot access my portal and admin portal

Hi partner,

This error means you have removed yourself from the D365 security group in office 365 admin center.

https://support.microsoft.com/en-sg/help/3210340/you-encounter-an-error-trying-to-sign-in-to-dynamics-365-online

You should go to Office 365 admin center and add your account into the security group.

Please check your account permissions.

If the issue still exists, please share us what changes have you done so that we could help you better.

Hope it helps.

Best Regards,

Leo