Bug? Print and email problems after updating to BC 23 (The Report Layout does not exist.)

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Am I dealing with a Microsoft bug or is some of my customized reports messing with my BC?

Last night my (online) customer updated to Business Central 23 (from 22.5). Today, all kinds of reports cannot be send by email or print-previewed.

Example:

Open customer, create or open sales quote, select /Print/send/, select /Send by Email/

The following error is displayed:

The Report Layout does not exist. Identification fields and values: Code='MS-1304-EMAIL_DEF'

Internal session ID:
2e15e010-4ca9-48de-b7c7-b629bd91d369

Application Insights session ID:
5a52de97-d2a5-40b8-a495-610a73c842cd

Client activity id:
c94b2f85-a4f0-48fa-988f-70fab69a6de1

Time stamp on error:
2023-11-16T13:44:43.6282699Z

User telemetry id:
dec90ebb-8abf-4a0f-ab1d-2ecdce179eaf

AL call stack:
/Custom Report Layout/(Table 9650).GetLayoutBlob line 9 - Base Application by Microsoft
ReportManagement(CodeUnit 44).FetchReportLayoutByCode line 14 - Base Application by Microsoft
/Reporting Triggers/(CodeUnit 2000000005).FetchReportLayoutByCode(Event) line 2

Categories:

Other

Reports and Business Intelligence

Sales

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Community member 4 on at

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Bug? Print and email problems after updating to BC 23 (The Report Layout does not exist.)

Hi,

I think I have found a work around for this issue. (not sure if this is the right way)

Search for report Selection - Sales

Under Usage.... Select Invoice

Clear the Email Body Layout Code.

You might have to personalize the page to add the field on the page.

After doing the above exercise, try to send your sales document by email again.

Trust this might help.
Community member 4 on at

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Bug? Print and email problems after updating to BC 23 (The Report Layout does not exist.)

Am also getting this issue after updating to v23. I still have some sandboxes that I have not updated and this issue is not there on these sandboxes.
Community member 2 on at

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Bug? Print and email problems after updating to BC 23 (The Report Layout does not exist.)

Hi

Did this issue got resolved? Any work around on this issue?
Community member 2 on at

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Bug? Print and email problems after updating to BC 23 (The Report Layout does not exist.)

Did this issue ever get resolved? We are running into the same issue.
Community member 6 on at

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Bug? Print and email problems after updating to BC 23 (The Report Layout does not exist.)

@Inga

Thank you for the idea of something to check but no luck with that either. I even put a Document Layout on every report type on the customer just to be sure that wouldn't help - no luck.
Community member 8 on at

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Bug? Print and email problems after updating to BC 23 (The Report Layout does not exist.)

Hi Melissa

I am using the reports for the Customers and we noticed that Document Layout cannot be empty. Don't know if this is the right way to solve, but at least a temporary solution in my case.
Customer card - > Customer - > Document Layouts, fill in the report id for your custom report.
Community member 6 on at

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Bug? Print and email problems after updating to BC 23 (The Report Layout does not exist.)

Experiencing the same. I have checked Custom Report Layouts - they are listed (MS-1307-BLUE) but not able to export or copy - get the missing report layout message when I try either of those options.

Any other ideas?
Community member 2 on at

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Bug? Print and email problems after updating to BC 23 (The Report Layout does not exist.)

Custom Report Layouts are available.

But still facing the same issue while sending "Customer Statement" as Email.

Please suggest.
Community member 8 on at

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Bug? Print and email problems after updating to BC 23 (The Report Layout does not exist.)

In 23.1 we started noticing missing custom reports, not in 23.0.
Community member 2 on at

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Bug? Print and email problems after updating to BC 23 (The Report Layout does not exist.)

Hi - I'm seeing the exact same problem after updating to 23.0 on Monday. Users are getting the 'The Report Layout does not exist.' error on custom reports. I checked Custom Report Layouts and they are definitely there but if I try to run, export, copy, etc. the error pops up. Regular Report Layouts appear to be working fine.