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Dynamics 365 Field Service solution Upgrade & Woodford Solution upgrade

Posted on by 40

Hi Everyone,

After enabling Multi factor authentication for our organization, we were not able to use the old version of the “Field Service Mobile (2017)” App as it does not have OAuth2 feature. So, we wanted to use the latest version of the” Field Service Mobile” App but we are not able to login through this version of the app. We figured out that this is because our current version of "Dynamics 365 Field Service Solution" (version 7.5.3) is not compatible with this version of the mobile app.
So, we want to upgrade our "Field Service Solution" to a higher version which in our case is 7.5.11 (the next available upgrade shown in the Admin center).
Wanted some help from you guys regarding the below: 


1) If this upgrade of "Dynamics 365 Field Service Solution" have any impact on the current existing mobile customization's that are present in our current Woodford tool? Will this upgrade in anyway disturb the customization's?
2) And after the upgrade do, we also need to install a new version (12.1.1.44573) of the Woodford solution in order to use the latest version of the “Field Service Mobile” app or can we continue using our current version of Woodford solution that has the current customization’s and publish the project to the latest version? Our current version of Woodford solution is 10.3.2.0.
3) If installing the latest version of the Woodford solution is mandatory how can we do that without loosing the current mobile customization's in our Woodford tool?

Thanks in advance guys!!

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