Error BC 26.4 when trying the "Inspect Page" and the "Personalize" option, it never loads

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Posted on by jperez

Error BC 26.4 when trying the "Inspect Page" and the "Personalize" option, it never loads since 09/16/20205

Until September 15, 2025, this problem did not occur.

As of September 16, 2020, this problem has occurred.

I have super user permissions.

I've tried different browsers.

I've updated to version 26.5 and the same error occurs.

This issue is very concerning; Microsoft is not responding.

I appreciate your prompt support.

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Dynamics 365 Business Central

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YUN ZHU 99,082 Super User 2026 Season 1 on at

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This is a known issue and Microsoft is working on a fix.

More details:

https://www.yammer.com/dynamicsnavdev/threads/3506009018179584

Thanks.

ZHU

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Pallavi Phade 5,420 Super User 2026 Season 1 on at

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Namaste @jperez,

We all are facing this issue , MS is working on it . Will keep you infromed once solved

Regards

Pallavi Phade

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Sahan Hasitha 2,683 on at

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hi

i think this is a Microsoft issue

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Rishabh Kanaskar 6,219 Super User 2026 Season 1 on at

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Many users across different regions are experiencing this issue. Microsoft has already resolved it for some regions and is rolling out the fix on a region-by-region, tenant-by-tenant basis. Please be patient, it should be resolved for you soon.

Thanks

Rishabh

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Mohana Yadav 61,204 Super User 2026 Season 1 on at

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Update from Microsoft:

Microsoft will revert the change, and this will start on Sunday night and it's expected to take 3-4 days. In the meantime, Microsoft will prepare a fix and will hotfix it. Unfortunately, there's no mitigation on the user's side.

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Sahan Hasitha 2,683 on at

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hi

i think this is Microsoft issue

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Pallavi Phade 5,420 Super User 2026 Season 1 on at

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Namaste @jperez

Issue is Fixed , Please verify the same

Regards

Pallavi Phade

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TA-23090636-0 4 on at

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Hello,

I'm writing from Sweden and I still can't use the personalise setting in BC, even after deleting coockies and browsing data.

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MB-23090854-0 6 on at

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My customer has still the same issue for 26.5 in region HK

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Seb-BC365 40 on at

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24/09/2025 10:07
Still not working in our region (FR)

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