CRM365 online - send email on behalf of shared emailbox

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Posted on by Alessandro C.

Can you please explain to me how I can send an email from a mailbox and that therefore does not have a user that I can select in the “From” field on model driven app .
I have already approved and enbled the mailbox, and created the Queue.

Tanks

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Alessandro C. 18 on at

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CRM365 online - send email on behalf of shared emailbox

@ Leah Ju

Thank you so much Leah Ju, this solved my problem.
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Leah Ju Microsoft Employee on at

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CRM365 online - send email on behalf of shared emailbox

Hi,

You need add queue entity into the app that you are using.

https://learn.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/add-edit-app-components?view=op-9-1

Then you can search the queue in the 'From' field of the email.
Alessandro C. 18 on at

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CRM365 online - send email on behalf of shared emailbox

@Leah Ju

thank you for your reply, what indicated I have done:

but it doesn't work:
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Leah Ju Microsoft Employee on at

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CRM365 online - send email on behalf of shared emailbox

Hi，

Make sure that shared mailbox email address is set to the queue's incoming email:

Then you can set this queue as email sender:

I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
Regards,
Leah