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CRM365 online - send email on behalf of shared emailbox

Posted on by 18
Can you please explain to me how I can send an email from a mailbox and that therefore does not have a user that I can select in the “From” field on model driven app .
I have already approved and enbled the mailbox, and created the Queue.
 
Tanks
  • Alessandro C. Profile Picture
    Alessandro C. 18 on at
    CRM365 online - send email on behalf of shared emailbox
    Thank you so much Leah Ju, this solved my problem.
  • Verified answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    CRM365 online - send email on behalf of shared emailbox
    Hi,
    You need add queue entity into the app that you are using.
    Then you can search the queue in the 'From' field of the email.
  • Alessandro C. Profile Picture
    Alessandro C. 18 on at
    CRM365 online - send email on behalf of shared emailbox
     
    thank you for your reply, what indicated I have done:
     
    but it doesn't work:
     
     
     
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    CRM365 online - send email on behalf of shared emailbox
    Hi,
    Make sure that shared mailbox email address is set to the queue's incoming email:
    Then you can set this queue as email sender:

    I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
    Regards,
    Leah
     

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