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Microsoft Dynamics AX (Archived)

Enterprise Portal Self Service is down , How to troubleshoot the issue ?

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Posted on by 14,855

Dear 

The Enterprise Portal self service website was working fine , but ever since someone did database synchronize  , it stopped working  - I don't think the two events are related 

the error when i open the page is 

Message: An unhandled error has occurred. To view details about this error, enable debugging in the web.config file or view the Windows event logs.

i went to event viewer and got the below 

An unhandled error has occurred. To view details about this error, enable debugging in the web.config file or view the Windows event logs.

WTS0003: The caller is not authorized to access the service.

mscorlib


Server stack trace:
at System.ServiceModel.Channels.ServiceChannel.ThrowIfFaultUnderstood(Message reply, MessageFault fault, String action, MessageVersion version, FaultConverter faultConverter)
at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Microsoft.IdentityModel.WindowsTokenService.S4UClient.IS4UService_dup.UpnLogon(String upn, Int32 pid)
at Microsoft.IdentityModel.WindowsTokenService.S4UClient.CallService(Func`2 contractOperation)
at Microsoft.SharePoint.SPSecurityContext.GetWindowsIdentity()

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I have the same question (0)
  • Umesh Pandit Profile Picture
    9,315 User Group Leader on at

    did you tried reset IIS? or server reboot?

  • Iulian Cordobin Profile Picture
    8,201 on at

    Are you sure it was just a DB Sync? Sounds like something is wrong with the services on your instance. Are you getting this error when trying to access the portal from the internet or the intranet?

  • Abdo Khoury Profile Picture
    14,855 on at

    well the issue is on both , any suggestion ?

  • Abdo Khoury Profile Picture
    14,855 on at

    Restarting the server didn't work ,

  • Abdo Khoury Profile Picture
    14,855 on at

    I enabled debugging in the web.config

    <customErrors mode="Off" />

    and

      <SafeMode MaxControls="200" CallStack="True" DirectFileDependencies="10" TotalFileDependencies="250" AllowPageLevelTrace="false">

    but still i got the say error detail in the event viewer, it wasn't very helpful

  • Iulian Cordobin Profile Picture
    8,201 on at

    Yes, I know, this is why I didn't ask you to do that, because the error was logged properly in the event logs. Not sure what could be wrong, but looking again at the error message, I am starting to think this is a Sharepoint error, not related to EP (or AX) itself.

    Can you look into Sharepoint Central Administration console if everything looks ok? Has anyone changed Sharepoint's security?

  • Abdo Khoury Profile Picture
    14,855 on at

    I tried to check if something changed on the security level but i didn't find anything; do you have have any special suggestion / tips as to where to look.

    note that previously i got an error on the event log that there was not more space so we shrunk the database log files to make some space; but that didn't change anything and the problem persisted

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