Skip to main content

Notifications

Dynamics 365 Community / Forums / Field Service forum / Cannot book a work ord...
Field Service forum
Suggested answer

Cannot book a work order where the service location is not geocoded.

Posted on by Microsoft Employee

We have implemented field services and discovered that where the service location account related to the work order is not geocoded (i.e. does not have a latitude and longitude value), we cannot search for resources via the 'book' button on the work order, even if the work order is marked as 'location agnostic'.

Could someone please advise where this behavior is documented?

  • Suggested answer
    mobeenmohsin Profile Picture
    mobeenmohsin on at
    RE: Cannot book a work order where the service location is not geocoded.

    Hi Loren,

    You can raise support request with Microsoft if any further information required. Thank you.

    Best Regards,

    Mobeen Mohsin

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Cannot book a work order where the service location is not geocoded.

    Hi Alexander- yes, we see it on the schedule assistant (when booking from a work order and when calling it from the schedule board), we aren't using quick book.

  • Al Iggs Profile Picture
    Al Iggs on at
    RE: Cannot book a work order where the service location is not geocoded.

    Do you see the same behavior when you use the Schedule Assist? Also, do you use the Quick Book feature?

  • Suggested answer
    mobeenmohsin Profile Picture
    mobeenmohsin on at
    RE: Cannot book a work order where the service location is not geocoded.

    Hi Loren,

    Hope you are doing well.

    We didn't find much information about this on official document except https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-bookable-resources#:~:text=Location%20agnostic%20%2D%20select%20this%20option,will%20not%20return%20in%20results..If you have any further question, you can raise request with Microsoft so that they can confirm you behavior, Thank you.

    Best Regards,

    Mobeen Mohsin

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,782 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 229,067 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,150

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans