Dynamics Community Forum Thread Details

Hallo!

My FS mobile app stopped working in the middle of the working day today, prior to that (literally 3 min earlier) it was working just fine. There have been no configuration changes made to the application at all.

First thing I noticed was that it was syncing for a really long time, did not finish syncing but app froze instead.

After closing the app, reopening it and trying to run the sync again the app said it's trying to connect and returned the following error after about 30 min:

I tried logging in into a different environment (with the same account) but got the same result.

Deleting data did not help.

Deleting app from mobile phone and downloading it again didn't help.

The same error occurs if i try to use mobile app from my laptop, so the device is not an issue.

I have wireless connection (full bar - working from home) but being able to switch application to online is impossible (non-responsive). Mobile phone as well as laptop are working with wireless just fine, no issues whatsoever.

After trying for several hours the error won't even show up anymore, I just get stuck at the sign-in screen and can' get further from there (app doesn't even try to log me in nor sync).

Please help.

Thank you!

Eva

Hi Thomas,

no, just regular log-in screen as a standard user.

I tried again today and just received another error:

Failed to connect. Please verify your login information and check your internet connection. Web request failed: Connect to / 193.77.74.229.443 timed out

This is today's log:

Log file: syncLog.txt

SyncStart:2020-07-09 08:25:43+02:00

Date:2020-07-09 08:29:41+02:00

Org: 00000000-0000-0000-0000-000000000000

User:DEMO

Can't create connect with type: OnlineFederation2016

Crm2011ConnectFailed: WebRequestException: Connect to /193.77.74.229:443 timed out| IOException: Connect to /193.77.74.229:443 timed out

Crm4ConnectFailed: InvalidOperationException: Authentication Failure| The entered and stored passwords do not match.

| |

<EXCEPTION>2020-07-09T08:29:40.9065240+02:00: Exception: Failed to connect. Please verify your login information and check your internet connection. --->

Net.WebRequestException: Connect to /193.77.74.229:443 timed out | NetInfo: [Connected=True, Type=Wifi, State=CONNECTED] | Duration: 100036ms --->

Java.IO.IOException: Connect to /193.77.74.229:443 timed out

at Java.Interop.JniEnvironment+InstanceMethods.CallObjectMethod (Java.Interop.JniObjectReference instance, Java.Interop.JniMethodInfo method, Java.Interop.JniArgumentValue* args) [0x00069] in <bd6f5b83cd2840389b8b9795a2b68ef0>:0

at Android.Runtime.JNIEnv.CallObjectMethod (IntPtr jobject, IntPtr jmethod, Android.Runtime.JValue* parms) [0x0000e] in <4ba4a076eade47fbbe55bebf455156f5>:0

at Android.Runtime.JNIEnv.CallObjectMethod (IntPtr jobject, IntPtr jmethod, Android.Runtime.JValue[] parms) [0x00018] in <4ba4a076eade47fbbe55bebf455156f5>:0

at Net.Resco.Android.JavaWebRequest.GetResponse (String[] headerKeys, String[] headerValues) [0x00047] in <97c0c4f531064ed4940457213de673ae>:0

--- End of managed Java.IO.IOException stack trace ---

org.apache.http.conn.ConnectTimeoutException: Connect to /193.77.74.229:443 timed out

at org.apache.http.conn.scheme.PlainSocketFactory.connectSocket(PlainSocketFactory.java:126)

at org.apache.http.impl.conn.DefaultClientConnectionOperator.openConnection(DefaultClientConnectionOperator.java:151)

at org.apache.http.impl.conn.AbstractPoolEntry.open(AbstractPoolEntry.java:170)

at org.apache.http.impl.conn.AbstractPooledConnAdapter.open(AbstractPooledConnAdapter.java:124)

at org.apache.http.impl.client.DefaultRequestDirector.execute(DefaultRequestDirector.java:366)

at org.apache.http.impl.client.AbstractHttpClient.execute(AbstractHttpClient.java:596)

at org.apache.http.impl.client.AbstractHttpClient.execute(AbstractHttpClient.java:517)

at net.resco.android.WebRequest.getResponse(WebRequest.java:188)

--- End of inner exception stack trace ---

at CrmServiceFactory.InternalConnect (MobileCrm.LoginInfo settings, MobileCrm.SimpleLoginInfo login, Action`2[T1,T2] Log) [0x00263] in <24f54a01f4c748898f4e582349b95238>:0

at CrmServiceFactory.Connect (MobileCrm.LoginInfo settings, MobileCrm.SimpleLoginInfo login, Action`2[T1,T2] Log) [0x00006] in <24f54a01f4c748898f4e582349b95238>:0

--- End of inner exception stack trace ---

at CrmServiceFactory.Connect (MobileCrm.LoginInfo settings, MobileCrm.SimpleLoginInfo login, Action`2[T1,T2] Log) [0x00025] in <24f54a01f4c748898f4e582349b95238>:0

at CrmServiceFactory.Connect (MobileCrm.LoginInfo settings, Action`2[T1,T2] Log) [0x00000] in <24f54a01f4c748898f4e582349b95238>:0

at SyncEngine.CreateServiceForSync (MobileCrm.LoginInfo settings) [0x00000] in <24f54a01f4c748898f4e582349b95238>:0

at SyncEngine.Execute (Resco.Data.db, Boolean isHighEndDevice, Synchronization.SyncResult& result) [0x00046] in <24f54a01f4c748898f4e582349b95238>:0

at SyncEngine.Execute (Resco.Data.db, MobileCrm.config, Synchronization.SyncResult& result, Func`3[T1,T2,TResult] progress, Synchronization.SyncConflict conflictCallback, Boolean isHighEndDevice, Boolean isRequestedByUser, Func`1[TResult] getNetworkDetails, Boolean isRestartSync) [0x0005e] in <24f54a01f4c748898f4e582349b95238>:0

</EXCEPTION>

<Exception>2020-07-09T08:29:40.9065240+02:00: Exception: Failed to connect. Please verify your login information and check your internet connection. --->