Customer experience | Sales, Customer Insights,...

Event Planning limitations in RTM

(1) Share

Report

Posted on by GP-27040840-0

Hi there,

Are there some limitations within Event Planning based on whether it's a new implementation of Real-Time Marketing?

For instance, I'm unable to see the /Passes/ subgrid on the Event form (you can see it when going to customise the form). I couldn't understand why, so I examined some of the JS web resources and can see there's some references to hiding a number of Tabs and Sections based on a function called 'adaptFormForRealtimeOrOutboundOnLoad'. This includes the reference to Ze.PassesSectionName. (code extract below)

RealTimeMarketingSetFieldsVisiblity(e,t){const n=new ue(e);t?(n.HideSectionFromTab(Qe.GeneralTabName,Ze.WaitlistSectionName),n.HideSectionFromTab(Qe.GeneralTabName,Ze.TimelineSectionName),n.HideSectionAndSetFieldsOptional(Qe.GeneralTabName,Ze.WebinarSetupSectionName),n.HideSectionFromTab(Qe.RegistrationAndAttendanceTabName,Ze.PassesSectionName),n.HideSectionFromTab(Qe.RegistrationAndAttendanceTabName,Ze.ContactsWhoCanceledSection),n.HideTabAndSetFieldsOptional(Qe.WebsiteAndFormTabName),n.HideTab(Qe.RecoveryItemsTabName),n.HideLookup(ft.IsRecurringEvent),n.HideLookup(et.RegistrationResponsesSubgridName),n.HideLookup(ft.AllowCustomAgenda),n.HideLookup(ft.WaitlistThisEvent),n.ShowTab(Qe.RTMWebsiteAndFormTabName)

Regards

Gavin

I have the same question (0)

All responses (2)

Answers (0)

Sort by

Suggested answer

WM-27040915-0 Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

Yes. Passes and payments are not supported in real-time marketing yet. Once supported you will be able to do what you describe. You can read more about the OBM and RTM differences here: Plan, publicize, and collect registrations for events - Dynamics 365 Customer Insights | Microsoft Learn

Was this reply helpful? Yes No
GP-27040840-0 4 on at

Like (0)

Report
Copy link

Link copied!

Thank you William, is there any timeline to support this functionality? It means that for our new customer (or any new potential customer) that is looking to take on D365 Marketing for an Events Planning solution (we are just in Requirements Gathering with them, looking to start implementation in January) there is a gap that we therefore cannot fill.

I read another piece of information that said Existing Customers can request to enable Outbound, but not New Customers?

Was this reply helpful? Yes No

Join the conversation

Community site session details

Event Planning limitations in RTM

Helpful resources

News and Announcements

Quick Links

Season of Sharing Community Challenge Winners!

Women in Power Builds Momentum

Congratulations to the July Top 10 Community Leaders

Leaderboard > Customer experience | Sales, Customer Insights, CRM

Featured topics

Product updates

Community site session details

Event Planning limitations in RTM

Helpful resources

News and Announcements

Quick Links

Season of Sharing Community Challenge Winners!

Women in Power Builds Momentum

Congratulations to the July Top 10 Community Leaders

Subscribe to this forum!

Select categories

Leaderboard > Customer experience | Sales, Customer Insights, CRM

Featured topics

Product updates