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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Retail POS Receipt Pri...
Microsoft Dynamics AX (Archived)

Retail POS Receipt Printer Issue

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Posted on by Community Member

Hello, we are setting up Dynamics AX Retail POS. We have our registers and hardware profiles setup. When we pull up a sale under show journal, hit receipt the receipt comes up. When we hit print it comes up with a message that "No printer type has been defined". We have the printer driver set to Windows, have the receipt profile set and the print behavior to always print. We have an Epson TM-88IV USB printer, we can print a test page to it from the Windows 10 machine. So I am wondering if anyone has run into this issue or has an idea of what it might be (configuration issue, not setup correctly, etc.)? I have attached some screenshots, any help is appreciated. Thank you. 

BuffaloScreenShot.JPG

NoPrinterError.JPG

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  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: Retail POS Receipt Printer Issue

    If you ever see this error message, it's do to a POS.Config.exe not being configured correctly. In our case we had a register defined in AX that was named Register 3, so it was assumed that the TerminalID in the config file was 000003. Register 3 was actually set to TerminalID 000004 so when it tried to print, we had set nothing up for 000003 hence the error we got.

  • Community Member Profile Picture
    Community Member on at
    RE: Retail POS Receipt Printer Issue

    Thanks for the reply Adam. We have defined the printer by it's name in the OS and by device driver name in POS but neither seems to work. We are using the Windows Driver under the Printer drop down and have started looking at the OPOS driver. We are running Citrix XenDesktop from thin clients so I will have to try and figure out how we can map OPOS with our setup. Thanks again and will let you know if it works for us.

  • adam260 Profile Picture
    adam260 1,871 on at
    RE: Retail POS Receipt Printer Issue

    I've used the same printer but have the printer defined as OPOS with the settings below . I've also found out that if the device name does not match what is in windows it will not work correctly. 

    Printer: OPOS

    Device name: TM-T88V

    Make: Epson

    Model: TM-T88V M244A

    Description: Receipt printer

    We also found some issues when printing the x/z reports from within pos client getting cut off until we checked the "print binary conversion" checkbox on the screen you posted with this model of receipt printer

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