Adding custom entity to Microsoft App for Outlook - greyed out 'Activities' tickbox

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Posted on by gingerclaire

Hi all!

I have a custom entity that was added before my time here and I am trying to get it to appear in the Dynamics for outlook app.

I found many articles on this and it seemed easy BUT when this custom entity was created, the Activity box was not ticked. It is way too old to restart again but the activity box is now greyed out.

Is there a way to tick this activity box now? Or is it just stuck now and we are destined to never be able to add them form outlook?

https://docs.microsoft.com/en-us/dynamics365/outlook-app/enable-a-custom-entity-to-appear-in-the-regarding-lookup

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Community Member Microsoft Employee on at

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RE: Adding custom entity to Microsoft App for Outlook - greyed out 'Activities' tickbox

Hi gingerclaire,

As far as I know, there is no another way to do this. If you find it, please share it here. Good luck.
gingerclaire 30 on at

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RE: Adding custom entity to Microsoft App for Outlook - greyed out 'Activities' tickbox

Thank you - I was asking if there were another way to do this INSTEAD of recreating which isn't really an option for us.
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Community Member Microsoft Employee on at

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RE: Adding custom entity to Microsoft App for Outlook - greyed out 'Activities' tickbox

Hi gingerclaire,

Please refer to this thread: https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/392056/activities-checkbox-greyed-out

You need to recreate the entity and tick it.