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Is there a way to hide a customer from all drop downs and forms? (Not just deativate)

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Posted on by 35

Hi

Is there a way to hide/deactivate Customers in D365 to remove them from forms and drop downs? We have already put the Customer On Hold with the credit collection piece to stop any transactions, but it would be ideal if there was a way to remove them so clean up the dropdowns.

From a wider perspective it would be interesting if there was a way to do it with Products and Suppliers too. Ideally it would clean up our screens for our Ops Team and make it easier to use.

Happy to hear about third party solutions / customizations if that's what it took to make it possible.

Thanks, Ross

  • Suggested answer
    Komi Siabi Profile Picture
    Komi Siabi 12,759 Most Valuable Professional on at
    RE: Is there a way to hide a customer from all drop downs and forms? (Not just deativate)

    Hello, 

    To filter the record in drop-down, you can use the lookupreference functionality 

    allaboutdynamic.com/.../

  • Suggested answer
    RoMacZero Profile Picture
    RoMacZero 35 on at
    RE: Is there a way to hide a customer from all drop downs and forms? (Not just deativate)

    This seems like the most likely solution, I will review and see if it can resolve our situation.

    Thank you!

  • RoMacZero Profile Picture
    RoMacZero 35 on at
    RE: Is there a way to hide a customer from all drop downs and forms? (Not just deativate)

    Hi, already had a look at this part but wont hide from the lookups, thanks for the reply though, this will probably help some.

  • Suggested answer
    Komi Siabi Profile Picture
    Komi Siabi 12,759 Most Valuable Professional on at
    RE: Is there a way to hide a customer from all drop downs and forms? (Not just deativate)

    Hello,

    Just like Billur mentioned,

    Extensible data security is solution to your requirement.

    You get to create security role from Visual studio and attach it to the concerned users.

    Check this example.

    www.linkedin.com/.../

  • Mohit Rampal Profile Picture
    Mohit Rampal 12,554 Super User 2024 Season 1 on at
    RE: Is there a way to hide a customer from all drop downs and forms? (Not just deativate)

    Hi, You can put Customer on Hold for All but not sure if it will hide that account from all forms and lookups.

    Check this article

    community.dynamics.com/.../is-it-possible-to-deactivate-or-disable-a-customer-account-in-d365

  • Verified answer
    BillurSamdancioglu Profile Picture
    BillurSamdancioglu 16,455 Most Valuable Professional on at
    RE: Is there a way to hide a customer from all drop downs and forms? (Not just deativate)

    Hi,

    You may use xds.

    learn.microsoft.com/.../extensible-data-security-policies

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