Skip to main content

Notifications

Customer Service forum
Unanswered

customer service enterprise solution not available to install

Posted on by 15

Hello,

My client has Dynamics 365 Sales Enterprise with D365 Customer Service Enterprise, however only the Sales Enterprise solution is available in 'Resources' to install. Ominchannel is installed. Customer Service agent app is installed, but the core CS Enterprise is not showing. Is this standard?

Thanks

Lucia

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,807 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 229,135 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans