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Service | Customer Service, Contact Center, Fie...
Answered

Prevent teams and specific users from being seen in 'Ownerid' lookup Dropdown

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Posted on by 105

In the 'Ownerid' dropdown (labelled as 'Assigned To' below) the customer is requesting any users that select the dropdown, cannot see the following owners:

  • All users whose name begins with '#'
  • All users whose name contains 'Admin'
  • All teams

pastedimage1650469452098v1.png

I setup a workflow that threw an error when the users selected the outlined owners types, but the customer is adamant they don't want the mentioned users showing up at all in the dropdown.

Is there a way for me to do this without having to change the user's security settings? (i.e. change their business units).

I have the same question (0)
  • Verified answer
    Bipin D365 Profile Picture
    28,983 Moderator on at
    RE: Prevent teams and specific users from being seen in 'Ownerid' lookup Dropdown

    Hi,

    Have you tried modifying Enabled User view filter criteria and for Team modify filter criteria for All Owner Teams to exclude those users and Teams?

    Please mark my answer verified if this is helpful!

    Regards,

    Bipin Kumar

    Follow my Blog: xrmdynamicscrm.wordpress.com/

  • Verified answer
    Community Member Profile Picture
    on at
    RE: Prevent teams and specific users from being seen in 'Ownerid' lookup Dropdown

    Hi AMD99,

    As Bipin Kumar says, you could modify the filter of view to exclude those records.

    For example, if you want to exclude those users whose full name starts with '#'. You could open the User Lookup View and add a filter like this:

    pastedimage1650523576330v1.png

    pastedimage1650523606063v2.png

    Then save and publish the view.

    Result:

    pastedimage1650523801199v3.png

  • AMD99 Profile Picture
    105 on at
    RE: Prevent teams and specific users from being seen in 'Ownerid' lookup Dropdown

    This works, thanks for the clear instructions!

    I've applied the filter to the user lookup. Do you know if there is a way to make the owner lookup only show users and get rid of the option to see teams?

    I could edit the team lookup view to show no data, but it would be better to remove the option to see teams all together.

    pastedimage1650529859832v1.png

  • AMD99 Profile Picture
    105 on at
    RE: Prevent teams and specific users from being seen in 'Ownerid' lookup Dropdown

    Nevermind, found out the Team entity has to be removed in the UI app screen. Thanks.

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