Recipients are not able to see tracked to dynamics

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This is what happens and where the issue is:

Mark sent an email 1 subject 1 - started tracking to dynamics 365

Peter responds to email 1 subject 1 - nobody sees if email is tracked or not (ONLY Mark sees it that it's tracked in outlook)

John responds to email 1 subject 1 - nobody sees if email is tracked or not (ONLY Mark sees it that it's tracked in outlook)

Anna responds to email 1 subject 1 - nobody sees if email is tracked or not (ONLY Mark sees it that it's tracked in outlook)

why cant peter , john and anna see if the emails in email thread is tracked or not .
Due to that, as we are making sure we are tracking accurate information, when someone from the team notices that an email is not traced, they will track it again, without knowing that it has already been tracked and we will create duplicates.

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Microsoft Office Outlook Client

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Community member 6 on at

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Recipients are not able to see tracked to dynamics

Hi ,
The recipients are in the same organization as the sender and the recipients have successfully configured the Dynamics 365 app for Outlook . @Dengliang Li
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Dengliang Li Microsoft Employee on at

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Recipients are not able to see tracked to dynamics

Hi,

Please check that you are set up to track emails to Dynamics.

Whether the recipient is in the same organization as the sender and whether the recipient has successfully configured the Dyanmics 365 app for Outlook

Here is a similar question for reference.

Tracked emails in D365CE (dynamics.com)

Best Regards,
Dengliang Li