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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / How do you configure a...
Microsoft Dynamics CRM (Archived)

How do you configure a campaign to track if email has been opened?

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Posted on by Jonathan Stiglec 180

Id like to know whether contacts included in a quick campaign can be tracked to see if they have opened the email.

I have used quick campaigns which I feel do not provide tracking info like 'opened email', if this is the case what is the best way to ensure this data is captured? 

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  • OBoote Profile Picture
    OBoote 75 on at

    Hi John,

    I'm afraid you'll find Dynamics CRM is unable to track message opens out of the box. You will need to purchase a third party marketing add-on to enable more professional marketing modules (this is by far the area in which Dynamics is lacking the most).

  • Jonathan Stiglec Profile Picture
    Jonathan Stiglec 180 on at

    Thanks for the feedback OBoote!

    What would suggest is the best way to source the plugin?

  • Verified answer
    GL-23071537-0 Profile Picture
    GL-23071537-0 Microsoft Employee on at

    Hi there!

    This first solution does simple tracking of Email going out of CRM including opens, clicks, etc.

    www.powerobjects.com/.../poweremail

    This other solution just uses MailChimp as the mail server and integrates it with CRM, which provides a more robust functionality.

    www.powerobjects.com/.../powermailchimp

  • Jonathan Stiglec Profile Picture
    Jonathan Stiglec 180 on at

    thanks!

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