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Customer experience | Sales, Customer Insights,...
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All of sudden, emails blocked

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Posted on by 10

Starting last week, 99% of my sent emails are being blocked - "No Consent".  Previous email sent to these segments went fine.  Now only 1% are getting through.

What can I do?  Any Thoughts?

  • Suggested answer
    cbarnhart Profile Picture
    cbarnhart 10 on at
    RE: All of sudden, emails blocked

    Thank you for that suggestion.  Your direction sent me down another path (settings) where I found that my "consent model" had be changed to restrictive rather than non-restrictive.  Once I changed it to non-restrictive everything went back to normal

    Thank you

    issue.jpg

  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    RE: All of sudden, emails blocked

    Hi cbarnhart,

    If you are using real-time email, check your Consent Center:

    https://learn.microsoft.com/en-us/dynamics365/marketing/real-time-marketing-email-text-consent
    If you use outbound marketing, it may be filtered as spam:

    https://learn.microsoft.com/en-us/dynamics365/marketing/email-troubleshooting

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