Customer experience | Sales, Customer Insights,...

All of sudden, emails blocked

(0) Share

Report

Posted on by cbarnhart

Starting last week, 99% of my sent emails are being blocked - "No Consent". Previous email sent to these segments went fine. Now only 1% are getting through.

What can I do? Any Thoughts?

I have the same question (0)

All responses (2)

Answers (0)

Suggested answer

Haig Liu Microsoft Employee on at

Like (0)

Report

RE: All of sudden, emails blocked

Hi cbarnhart,

If you are using real-time email, check your Consent Center:

https://learn.microsoft.com/en-us/dynamics365/marketing/real-time-marketing-email-text-consent
If you use outbound marketing, it may be filtered as spam:

https://learn.microsoft.com/en-us/dynamics365/marketing/email-troubleshooting

Was this reply helpful? Yes No
Suggested answer

cbarnhart 10 on at

Like (1)

Report

RE: All of sudden, emails blocked

Thank you for that suggestion. Your direction sent me down another path (settings) where I found that my "consent model" had be changed to restrictive rather than non-restrictive. Once I changed it to non-restrictive everything went back to normal

Thank you

Was this reply helpful? Yes No