Send messages to an omnichannel chat on behalf of an operator

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Posted on by Kipetcoff

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Hello! There is a task where we need to send messages to an omnichannel chat on behalf of an operator using a code.
internal async Task PostToOmnichannelAsync(
DirectLineClient client,
string message,
string omnichannelId,
string fromUser)
{
var userMessage = new Activity
{
From = new ChannelAccount(fromUser),
Text = message,
Type = ActivityTypes.Message
};

await client.Conversations.PostActivityAsync(
omnichannelId, userMessage);
}

The current code is capable of sending messages to the chat but only from the client side.

The goal is to make it appear as if the messages are being sent from the operator's side.

Does anybody know how to do it?

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Dengliang Li Microsoft Employee on at

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Hi,

Proactively initiate a conversation to a customer as an agent in Omnichannel chat.

You can refer to the following documents.

Start a chat proactively | Microsoft Learn

Best Regards,
Dengliang Li

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