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Hi,
I have some sales invoices with 0.00 as Tax base. On the proforma invoice it shows the correct amount but after posting it, it shows 0.00.
I checked the booking and it is all correct. It is just the invoice which is incorrect.
I tried to find a pattern or anything but it looks like it's completely random. It can happen every customer, so it's nothing with the settings for a particular customer.
Can someone assist me with this problem?
BR,
Stefan
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Hi Stefan
Would be great if you could open a support request with Microsoft and keep us updated here.
Best regards
Ludwig
I did. He said he probably needs to discuss this with microsoft.
He tried to reproduce the issue, but they all went okay. Also in the other companies, they don't have this issue.
Another thing that you can also double check is LCS for available hotfixes especially if you run an older AX2012 version.
Best regards
Ludwig
It could be indeed related to a customization. Did you contact your partner/developer already?
Hi,
it is completely random so I don't know if the same happens in the acceptance environment. Last month we had like 30 invoices of the 700 that went wrong.
I am the only user who posts so many invoices in a month, so not sure if others will have this too.
How could it be related to the customization of our invoice lay-out? The Proforma invoice looks good, but after posting the tax base is 0.00.
Also all bookings are correct. The VAT is booked on the vat payables account and everything.
Hi Stefan,
Do you see the same if you post the invoice in a different demo or test system?
Is it only your user that has this issue or are all users affected?
And can you check - as Andre mentioned- that this is not the result of a customization?
Many thanks and best regards,
Ludwig
Hi Stefan,
It an be due to a customization of the invoice report. Have you contacted your partner who possibly created a custom layout for you? Did you check if the sales tax transactions related to there invoices are really correct?
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