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Dynamics 365 home menu (chevron/down arrow) no longer displays

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Posted on by Rebecca77 35

Dynamics 365 home menu (chevron/down arrow) no longer displays.  We can no longer navigate to our other dynamics apps from the top menu. Is there a way to turn the menu back on?  

  • Rebecca77 Profile Picture
    Rebecca77 35 on at
    RE: Dynamics 365 home menu (chevron/down arrow) no longer displays

    I meant we will log a Microsoft ticket to Microsoft support.

  • Rebecca77 Profile Picture
    Rebecca77 35 on at
    RE: Dynamics 365 home menu (chevron/down arrow) no longer displays

    We will contact our support and see if they know or need to report to their dev team.

  • Rebecca77 Profile Picture
    Rebecca77 35 on at
    RE: Dynamics 365 home menu (chevron/down arrow) no longer displays

    I am an administrator .. and all our users experience the same issue.  So, we thought maybe it was a recent publish of GCC version that maybe removed the drop down.

  • a33ik Profile Picture
    a33ik 84,323 Most Valuable Professional on at
    RE: Dynamics 365 home menu (chevron/down arrow) no longer displays

    What privileges do you have for the system? Also can you ask other users if they experience the same issue?

  • Rebecca77 Profile Picture
    Rebecca77 35 on at
    RE: Dynamics 365 home menu (chevron/down arrow) no longer displays

    Yes still no drop down

    pastedimage1587160003233v2.png

  • a33ik Profile Picture
    a33ik 84,323 Most Valuable Professional on at
    RE: Dynamics 365 home menu (chevron/down arrow) no longer displays

    That looks weird for me. Can you log in using Incognito mode or other browser? Do you see the same result?

  • Rebecca77 Profile Picture
    Rebecca77 35 on at
    RE: Dynamics 365 home menu (chevron/down arrow) no longer displays

    same for our production system... note we are on gcc government Dynamics 365 

    pastedimage1587150753066v1.png

  • Rebecca77 Profile Picture
    Rebecca77 35 on at
    RE: Dynamics 365 home menu (chevron/down arrow) no longer displays

    1348.pastedimage1587150615238v2.png

    you can see no down arrow next to dynamics 365

  • a33ik Profile Picture
    a33ik 84,323 Most Valuable Professional on at
    RE: Dynamics 365 home menu (arrow) no longer displays

    Hello,

    Can you please drop a screenshot what do you see? I checked instance I have access to and I see this chevron both in Classic and UCI clients.

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