Hi all, I would like to know if there is a way that I can change the timer countdown from 24hours,to 2 hours? for response time and 72 hours for resolution time?? on a case frorm.
Hi,
The countdown is based on this field, and you can modify the date in this field:
If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.
Best Regards,
Frank Gong
Hi Jaime,
you can change it in SLA configuration. Please refer below blog for details information.
carldesouza.com/.../
Thanks,
Goloknath
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