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How to change the timer countdown

Posted on by 30

Hi all, I would like to know if there is a way that I can change the timer countdown from 24hours,to 2 hours? for response time and 72 hours for resolution time?? on a case frorm.

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: How to change the timer countdown

    Hi Jaime,

    you can change it in SLA configuration. Please refer below blog for details information.

    carldesouza.com/.../

    Thanks,

    Goloknath

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: How to change the timer countdown

    Hi,

    The countdown is based on this field, and you can modify the date in this field:

    pastedimage1630634038532v1.png

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Frank Gong

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