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How to set response timer to IVR bot?

Posted on by 1,155
 
Hello Experts,
 
I have created a IVR bot in Omnichannel-Dynamics 365. This bot requests the user to enter the option like, press 1 for sales, press 2 for service, press 3 for support. 
 
How can i ask the same question again for 3 times if user didnt respond in 10 seconds?
 
Please check the below bot topic:
 
 
Thanks for your help in advance.
 
Regards,
Jay
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  • Suggested answer
    Expiscornovus Profile Picture
    Expiscornovus 55 on at
    How to set response timer to IVR bot?
    You can also create a separate inactivity/session timeout topic and redirect to your original topic. You could set that number very low via the formula option. You might be able to track the repeats in a global number variable as well.
     
    Below are the docs of the inactivity trigger:

    Below is an example setup

    1. IVR Topic



    2. Inactivity Topic



    3. Test Run

    ​​​​​​​
  • Suggested answer
    PerezAguiar Profile Picture
    PerezAguiar on at
    How to set response timer to IVR bot?
    Hey
     
    I haven't seen this in regular Copilot.  Instead, in Bot Framework Composer.  You can read more on https://learn.microsoft.com/en-us/composer/concept-speech?tabs=v2x.  Basically, there's some code that will put wait times and repeat the message.
     
    Regards,
    ******
    I hope this answer has helped you solve your problem. If you are satisfied with it, please consider marking it as the excellent answer by clicking on the green check mark below. This will help other users who have similar questions find the best solution.
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