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How to set response timer to IVR bot?

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Posted on by JayeshAC

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Hello Experts,

I have created a IVR bot in Omnichannel-Dynamics 365. This bot requests the user to enter the option like, press 1 for sales, press 2 for service, press 3 for support.

How can i ask the same question again for 3 times if user didnt respond in 10 seconds?

Please check the below bot topic:

Thanks for your help in advance.

Regards,

Jay

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PerezAguiar Microsoft Employee on at

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Hey

I haven't seen this in regular Copilot. Instead, in Bot Framework Composer. You can read more on https://learn.microsoft.com/en-us/composer/concept-speech?tabs=v2x. Basically, there's some code that will put wait times and repeat the message.

Regards,

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Expiscornovus 53 on at

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You can also create a separate inactivity/session timeout topic and redirect to your original topic. You could set that number very low via the formula option. You might be able to track the repeats in a global number variable as well.

Below are the docs of the inactivity trigger:

https://learn.microsoft.com/en-us/microsoft-copilot-studio/configuration-hand-off-omnichannel?tabs=webApp#create-a-session-timeout-topic

Below is an example setup

1. IVR Topic

2. Inactivity Topic

3. Test Run

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