How to set response timer to IVR bot?

(2) Share

Report

Posted on by JayeshAC

1,157

Hello Experts,

I have created a IVR bot in Omnichannel-Dynamics 365. This bot requests the user to enter the option like, press 1 for sales, press 2 for service, press 3 for support.

How can i ask the same question again for 3 times if user didnt respond in 10 seconds?

Please check the below bot topic:

Thanks for your help in advance.

Regards,

Jay

All responses (2)

Answers (0)

Suggested answer

Expiscornovus 55 on at

Like (0)

Report

How to set response timer to IVR bot?

You can also create a separate inactivity/session timeout topic and redirect to your original topic. You could set that number very low via the formula option. You might be able to track the repeats in a global number variable as well.

Below are the docs of the inactivity trigger:

https://learn.microsoft.com/en-us/microsoft-copilot-studio/configuration-hand-off-omnichannel?tabs=webApp#create-a-session-timeout-topic

Below is an example setup

1. IVR Topic

2. Inactivity Topic

3. Test Run
Suggested answer

PerezAguiar on at

Like (0)

Report

How to set response timer to IVR bot?

Hey

I haven't seen this in regular Copilot. Instead, in Bot Framework Composer. You can read more on https://learn.microsoft.com/en-us/composer/concept-speech?tabs=v2x. Basically, there's some code that will put wait times and repeat the message.

Regards,

******
I hope this answer has helped you solve your problem. If you are satisfied with it, please consider marking it as the excellent answer by clicking on the green check mark below. This will help other users who have similar questions find the best solution.

Thank you for your feedback!