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Non-restrictive consent model for custom channels

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Posted on by Alan Rachid

Hey Experts,

we have build a custom channel in the real time marketing journeys and we chose the non-restrictive consent model in the environemt. However when setting up the journey and moving it to live all the contacts that were passed through the custom channel are getting blocked because of the missing consent.

Is there a way how to configure the non-restrictive consent model for custom channels too? Or is this only working for e-mails?

Best Regards,
Alan

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Alan Rachid 2 on at

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RE: Non-restrictive consent model for custom channels

mhoekstra

thx for the article but this is only for custom channels in outbound marketing and not for real-time marketing?!

I was following this tutorial to build the channel:

learn.microsoft.com/.../real-time-marketing-extend-outreach-custom-channels
Alan Rachid 2 on at

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RE: Non-restrictive consent model for custom channels

Hey Eiken ,

I already checked this article but unfortunately it doesn't say anything about custom channels. It only talks about the default channels of the real time marketing app.

THX

Alan
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Eiken on at

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RE: Non-restrictive consent model for custom channels

Hi,

Please check the following link.

Manage user compliance settings in real-time marketing | Microsoft Learn
mhoekstra 140 on at

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RE: Non-restrictive consent model for custom channels

Hi,

Did you implement some kind of compliance field in the custom channel? That should say allow. See www.cupofdev.com/.../ for a bit more info about building custom channel and compliance.

Hope it helps.

Marten