Notifications
Announcements
No record found.
Hey Experts, we have build a custom channel in the real time marketing journeys and we chose the non-restrictive consent model in the environemt. However when setting up the journey and moving it to live all the contacts that were passed through the custom channel are getting blocked because of the missing consent. Is there a way how to configure the non-restrictive consent model for custom channels too? Or is this only working for e-mails?
Best Regards,Alan
Hi,
Did you implement some kind of compliance field in the custom channel? That should say allow. See www.cupofdev.com/.../ for a bit more info about building custom channel and compliance.
Hope it helps.
Marten
Please check the following link.
Manage user compliance settings in real-time marketing | Microsoft Learn
Hey Eiken ,
I already checked this article but unfortunately it doesn't say anything about custom channels. It only talks about the default channels of the real time marketing app.
THX
Alan
mhoekstra
thx for the article but this is only for custom channels in outbound marketing and not for real-time marketing?!
I was following this tutorial to build the channel:
learn.microsoft.com/.../real-time-marketing-extend-outreach-custom-channels
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
As AI tools become more common, we’re introducing a Responsible AI Use…
We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Tom_Gioielli 170 Super User 2025 Season 2
#ManoVerse 61
Gerardo RenterÃa Ga... 52 Most Valuable Professional
