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Can I track multiple emails at one time?

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Posted on by USA80

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At one point my emails were being tracked and then my connection with Dynamics 365 and outlook broke without me knowing as I just assumed emails were still being tracked. Now the issue is fixed but for about good amount of time, emails stopped being tracked in CRM. Is there a way to do a bulk track in Outlook, so that I don't have to go through my email messages one by one and track them now? Or is there a different way to get this to work?

Please let me know, thank you.

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Leah Ju Microsoft Employee on at

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Can I track multiple emails at one time?

Hi，

Perhaps you could consider using a tracking folder.

-- After you set up a tracked folder, you can drag or move email to that folder to track it automatically in Dynamics 365 for Customer Engagement.

https://learn.microsoft.com/en-us/dynamics365/outlook-addin/user-guide/track-outlook-email-by-moving-it-tracked-exchange-folder

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