I have created a real time customer Journey where I am sending a series of emails to contacts within some time periods. After Each Email we are checking if Contacts made transaction in Fundraising and Engagement .If Yes, custom trigger getting activated and contact moved to next Journey.
I checked campaign used in transaction to ensure correct transaction. From the Contacts that moved into First Journey some of them had chosen wrong Campaign and made transaction.
Due to choosing wrong Campaign they did not moved to yes branch in our First Journey. But they have already made transaction, so we need to move them into second Journey and remove from first Journey as well.
So Could someone tell me how to achieve this??
If we use exit by segment or exit by event, It will create a new version of Journey therefore it will be applied to future contacts that will come into the journey. But I want to exit those contacts from Journey One which Have Already Participated in.
If someone have Some Idea Please suggest.
Thanks!
