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Finance | Project Operations, Human Resources, ...
Answered

Batch Job (Recurring) Stuck at executing state

Posted on by 20

Hi,

One of my batch jobs in Human Resource - Workflow message processing

is stuck on executing state.

I am referring to this doc for troubleshooting - https://docs.microsoft.com/en-us/dynamics365/human-resources/hr-admin-troubleshooting-batch-execution

But i am unable to find FORCE CANCEL button for executing batch job.

I have tried granting all the permissions but still couldn't find the FORCE CANCEL button.

Please help mw with this

  • Suggested answer
    Shubham Saurav Profile Picture
    Shubham Saurav 20 on at
    RE: Batch Job (Recurring) Stuck at executing state

    I was not able to find the Force cancel button but got a workaround

    I removed the recurrence, then I was able to change the status.

    The issue is resolved now. Thanks anyways.

  • Verified answer
    Parag Chapre Profile Picture
    Parag Chapre 12,271 Most Valuable Professional on at
    RE: Batch Job (Recurring) Stuck at executing state

    Hi Shubham,

    As per MS docs, when the status is Executing or Canceling then only the Force cancel button is visible.

    I tried the same thing in my environment, First time the Force cancel button was visible, and the second time it got disappeared.

    Alternate solution: From change status menu button, you can change the status of the Batch job to Withhold or Canceling. It should work for you.

  • WillWU Profile Picture
    WillWU 22,350 on at
    RE: Batch Job (Recurring) Stuck at executing state

    Hi Shubham Saurav,

    Did you try to do that with the system administrator account?

    Could you provide the screenshot?

    Thanks.

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