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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Problems with Advanced...
Customer experience | Sales, Customer Insights,...
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Problems with Advanced logic working on showing or hiding a section based on response to multiple choice question

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Posted on by KRees

Hi

I have a mutiple choice question in Customer Voice survey that is not working eg

Question : select either

A

B

C

If A is selected I would like to show Section 5 (this section has informative text and no questions)

If B is selected I would like to show Section 6  (this section has informative text and no questions)

If C is selected I would like to show Section 7 (this section has informative text and no questions)

My branching rule is:

Condition is: Question equal to A; And Question not equal to B; and Quesion not equal to C

If True: Show Section A; Hide Section B; Hide Section C

If False: Hide Section A

The sections in the survey are 'Not Visible'

At the moment when any of the options are selected it views Section A then B, then C

Please can somebody help?

I have the same question (0)
  • billsilverman Profile Picture
    billsilverman 35 on at

    The first thing I would try is simplification of the logic rule.  If Question = A then it cannot be B or C, so I would change your logic to 3 rules

    If Question equal to A

    If True: Show Section A; Hide Section B; Hide Section C

     

    If Question equal to B

    If True: Hide Section B; Show Section B; Hide Section C

    If Question equal to C

    If True: Hide Section A; Hide Section B; Show Section C

    But no guarantees on ANYTHING with Advanced Logic, in my experience.

    [quote user="KazR"]

    Hi

    I have a mutiple choice question in Customer Voice survey that is not working eg

    Question : select either

    A

    B

    C

    If A is selected I would like to show Section 5 (this section has informative text and no questions)

    If B is selected I would like to show Section 6  (this section has informative text and no questions)

    If C is selected I would like to show Section 7 (this section has informative text and no questions)

    My branching rule is:

    Condition is: Question equal to A; And Question not equal to B; and Quesion not equal to C

    If True: Show Section A; Hide Section B; Hide Section C

    If False: Hide Section A

    The sections in the survey are 'Not Visible'

    At the moment when any of the options are selected it views Section A then B, then C

    Please can somebody help?

    [/quote]

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