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How to refresh Quota limits

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Posted on by alexyou

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Hello,

Does anyone know how to refresh the quota limits?

I just added a contact to a market segment, sent a customer campaign (email), and I do not see an update of usage? Does it refresh immediately? Once a day / 24 hours?

Thanks

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cloflyMao 25,198 on at

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RE: How to refresh Quota limits

Hi alex,

Now my quota limit refreshed. It's 9:57 A.M 7/16.(I'm UTC+8)

You will find count of deliverd emails in Segment and Marketing email tiles. (Previous Total used by Organization was 26, now is 26 + 8 = 34)

Insights statistics also generated.

My testing email account received email from Dynamics at 11:01 P.M 7/15, but quota limits table not refreshed at that time.

So it still take some time to update quota limits statistics after contacts received their emails from my testing result.

(Update/Refresh time = time until contacts received emails(up to 6h or even longer) + time after contacts received emails(?))

Regards,

Clofly
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Vivek_Singh 385 on at

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RE: How to refresh Quota limits

Hi Alexyou,

Thanks for reaching out!!

As per my understanding it gets refresh after every 3 hours.

Hope this helps!

Regards

Vivek Singh

If this answers your question then please mark it as verified!!
cloflyMao 25,198 on at

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RE: How to refresh Quota limits

Hi alex,

Dynamic segments calculation is not instantaneous and it get refreshed about once an hour when they are live.

While your journey is running, it will continue to process new contacts that join its segment, even if they join after the start date.

This means that new contacts can join in at any time until the end date arrives.

The Total used by this organization column in my quota limits table also not updates immediately after I created a customer journey in my test.

Time1 is 2:57 PM, it's moment after I went live a customer journey

Time2 is 3:33 PM when I opened Insights tab.(It's a service to track your contacts react)

A previously completed customer journey Insights view.

You could check Insights tab and check quota limits table again when your contacts receive emails,

and I'll give you my test result once my testing mailboxes get emails from d365.

From my previous testing, this process took up to 5-6 hours.

Regards,

Clofly