Hyperlinks don't work, convert back to anchors error: RESOLVED

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Posted on by Perry H

Hey Yall,

So I ran across this today, I had a customer who was creating marketing emails out of D365 and the hyperlinks were not working, they'd convert themselves back into anchors.

I checked, and didn't find a lot of information on the actual parameters of the URL requirements, so we worked backwards. I gave it bad data, different links, etc. and through testing, I've found that the link has to be an http://, cannot be an https://.

In our use case, we were using YouTube videos with links, and a file that auto-downloads for the users who click.

Hopefully that works for you guys! Cheers!

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Leah Ju Microsoft Employee on at

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Hi Perry,

There is no Microsoft document that regulates hyperlinks in marketing emails.

But in my tests, my links using "https://" work:

How did you enter the link, did you paste it directly or did you click the 'insert link' button?
Perry H 87 on at

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Leah, we always use insert link as best practice. It works perfectly for us without the s. just wanted to share in case anyone else had the same issue! Seems like a marketing bug to have it convert back to anchor each time. Thanks!