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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Email Engagement track...
Customer experience | Sales, Customer Insights,...
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Email Engagement tracking not working with Quick Campaigns

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Posted on 3 Jul 2023 10:28:55 by EBMRay 883
Hello,
I have the Sales Enterprise License and configured the email engagement feature as per the below documentation.

I tested the feature by sending an email from Activities with /Recipient Activity will be followed/ enabled by default. After checking the insights, it worked perfectly by showing open counts, link clicked, etc..

The problem that I am facing with Campaigns:

We created a marketing list + campaign to be distributed to our targeted audience. The channel type is /Email/ and the main goal of this campaign is to know if the customer engaged with the email by following his activities.
After the email was sent, we noticed that the Recipient Activity is not followed by default. The activity is closed since we marked it like that from the distribution.

We intend to have the recipient activity followed by default for contacts when sending campaigns to track. (Ofc we will not go one-by one and enable that manually for each email activity created)
//

Knowing that all the contacts we're testing on already have the following allowed by default:
//

Could you please advise what would be the resolution to such a situation?

Any help is greatly appreciated.

Thank you!
 
  • Suggested answer
    Pradip Raj Profile Picture
    Pradip Raj 327 on 17 Sep 2024 at 06:23:07
    Email Engagement tracking not working with Quick Campaigns
    Hello,
     
    I found that Email engagement is not supported when we send bulk email. Please see the below URL and screenshot for more details:

    We are creating a campaign and sending emails in bulk so that email activities not followed by default. But for individual email, it is followed email activity by default.

    https://learn.microsoft.com/en-us/dynamics365/sales/create-send-email-message#create-a-message-
     
     
    Thanks
    Pradip
  • Community member Profile Picture
    Community member 2 on 28 Nov 2023 at 14:20:32
    Email Engagement tracking not working with Quick Campaigns
    +1
  • EBMRay Profile Picture
    EBMRay 883 on 07 Jul 2023 at 07:01:41
    Email Engagement tracking not working with Quick Campaigns
    I would highly appreciate any support.

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