Restricting Support Engineer view others open case in customer services Hub

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Hi Everyone,

I have one requirements. How to restrict the support engineer viewing other engineers cases and open cases in customer services hub.Agent should view tickets which only assigned to him

Thank you

Vetrivel G

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a33ik 84,331 Most Valuable Professional on at

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RE: Restricting Support Engineer view others open case in customer services Hub

Hello,

The best way to do that is to limit "Read" privilege for "Case" entity to "User" level through security roles.

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a33ik 84,331 Most Valuable Professional on at

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RE: Restricting Support Engineer view others open case in customer services Hub

Vetrivel,

If my reply answered your question take a minute and close this thread by marking my reply as an answer. You can do it by clicking "Yes" under the question "Does that answer your question" at the top of my reply.

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Pankaj Gogoi 3,177 on at

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RE: Restricting Support Engineer view others open case in customer services Hub

Hi Vetrivel,

You can give User level permission to Case.

I don't think you can restrict user from viewing other's record unless you have each user in their own Business Unit.

Best Regards

PG

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