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Cash receipt does not seem to be closing as expected in my Dynamics GP

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Posted on by Thrilok 10
I have entered a cash receipt in Dynamics GP and followed the standard process for posting and closing transactions. However, despite my efforts, the cash receipt does not seem to be closing as expected.
 

Steps Taken:

  1. Entered the cash receipt details in the Cash Receipts Entry window.

  2. Checked and verified the information entered for accuracy.

  3. Attempted to post the cash receipt individually and as part of a batch.

  4. Reviewed the batch status to ensure it was successfully posted.

  5. Checked the General Ledger for the associated journal entry and confirmed its posting.

Observations:

The status of the cash receipt remains as [Status] /Open/.

Despite successful batch posting, the cash receipt does not appear to be closing.
 

Dynamics GP version : 2018

Categories:
Financial Management
  • Thrilok Profile Picture
    Thrilok 10 on at
    Cash receipt does not seem to be closing as expected in my Dynamics GP
    I have run Paid Transaction Removal for a customer and observed the cash receipt status of that customer is changed from OPEN to HIST. Does this mean the cash receipt is closed now.
  • Verified answer
    Joseph Markovich Profile Picture
    Joseph Markovich 3,827 on at
    Cash receipt does not seem to be closing as expected in my Dynamics GP
    Your posting journal looks fine and not showing any errors, so it looks like it all posted OK, especially if you are seeing information in the GL.
     
    The status will stay as OPEN until you run Paid Transaction Removal. Then it will move to History (and have a status of HIST).
     
    Receivables Management does not act the same as Payables Management -- meaning in Payables, once something is fully applied, it goes to history. Receivables doesn't operate like that.
     
    I hope this helps.
    Joe
  • Thrilok Profile Picture
    Thrilok 10 on at
    Cash receipt does not seem to be closing as expected in my Dynamics GP
    Yea, I have printed one of the document after posting a batch. Find the screen capture below. It was successful
     
  • Suggested answer
    Almas Mahfooz Profile Picture
    Almas Mahfooz 10,984 User Group Leader on at
    Cash receipt does not seem to be closing as expected in my Dynamics GP
    Hi Thrilok,
     
    Did you print report successfully after posting?
    Did you try closing window after posting?
     
  • Thrilok Profile Picture
    Thrilok 10 on at
    Cash receipt does not seem to be closing as expected in my Dynamics GP
    Hi Almas,

    I have checked the printed file, Journal entry is also posted but still cash receipt is in OPEN status
  • Suggested answer
    Almas Mahfooz Profile Picture
    Almas Mahfooz 10,984 User Group Leader on at
    Cash receipt does not seem to be closing as expected in my Dynamics GP
    Instead of minimizing the window , close the window after posting and also print reports on screen to see if some message came or not.
     
  • Thrilok Profile Picture
    Thrilok 10 on at
    Cash receipt does not seem to be closing as expected in my Dynamics GP
    Hi, Please take a look into the attached video. We posted the cash receipt in it and you can see before posting the cash receipts, its in WORK status and then its OPEN after posting the cash receipt. It appears that it is not closing as expected after posting the cash receipt

    https://app.screencast.com/bNLQr76kbZb3x
  • StefanieC Profile Picture
    StefanieC 432 on at
    Cash receipt does not seem to be closing as expected in my Dynamics GP
    Are you depositing the Cash Receipt in a Checkbook?  In GP, the Cash Receipt updates the customer account and the general ledger.  It does not update the checkbook until it is deposited, by itself or with other cash receipts.  I'm not sure about what you mean by "appear to be closing" though.  What window are you looking at?
     
    Thank you,

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