Cash receipt does not seem to be closing as expected in my Dynamics GP

(0) Share

Report

Posted on by Thrilok

I have entered a cash receipt in Dynamics GP and followed the standard process for posting and closing transactions. However, despite my efforts, the cash receipt does not seem to be closing as expected.

Steps Taken:

Entered the cash receipt details in the Cash Receipts Entry window.
Checked and verified the information entered for accuracy.
Attempted to post the cash receipt individually and as part of a batch.
Reviewed the batch status to ensure it was successfully posted.
Checked the General Ledger for the associated journal entry and confirmed its posting.

Observations:

The status of the cash receipt remains as [Status] /Open/.

Despite successful batch posting, the cash receipt does not appear to be closing.

Dynamics GP version : 2018

Categories:

Microsoft Dynamics GP

I have the same question (0)

All responses (8)

Answers (1)

StefanieC 434 on at

Like (0)

Report

Are you depositing the Cash Receipt in a Checkbook? In GP, the Cash Receipt updates the customer account and the general ledger. It does not update the checkbook until it is deposited, by itself or with other cash receipts. I'm not sure about what you mean by "appear to be closing" though. What window are you looking at?

Thank you,

Was this reply helpful? Yes No
Thrilok 10 on at

Like (0)

Report

Hi, Please take a look into the attached video. We posted the cash receipt in it and you can see before posting the cash receipts, its in WORK status and then its OPEN after posting the cash receipt. It appears that it is not closing as expected after posting the cash receipt

https://app.screencast.com/bNLQr76kbZb3x

Was this reply helpful? Yes No
Suggested answer

Almas Mahfooz 11,009 User Group Leader on at

Like (0)

Report

Instead of minimizing the window , close the window after posting and also print reports on screen to see if some message came or not.

Was this reply helpful? Yes No
Thrilok 10 on at

Like (0)

Report

Hi Almas,

I have checked the printed file, Journal entry is also posted but still cash receipt is in OPEN status

Was this reply helpful? Yes No
Suggested answer

Almas Mahfooz 11,009 User Group Leader on at

Like (0)

Report

Hi Thrilok,

Did you print report successfully after posting?

Did you try closing window after posting?

Was this reply helpful? Yes No
Thrilok 10 on at

Like (0)

Report

Yea, I have printed one of the document after posting a batch. Find the screen capture below. It was successful

Was this reply helpful? Yes No
Verified answer

Joseph Markovich 3,976 on at

Like (0)

Report

Your posting journal looks fine and not showing any errors, so it looks like it all posted OK, especially if you are seeing information in the GL.

The status will stay as OPEN until you run Paid Transaction Removal. Then it will move to History (and have a status of HIST).

Receivables Management does not act the same as Payables Management -- meaning in Payables, once something is fully applied, it goes to history. Receivables doesn't operate like that.

I hope this helps.

Joe

Was this reply helpful? Yes No
Thrilok 10 on at

Like (0)

Report

I have run Paid Transaction Removal for a customer and observed the cash receipt status of that customer is changed from OPEN to HIST. Does this mean the cash receipt is closed now.

Was this reply helpful? Yes No