What options are there, if any, to invoice a sales order if the payment line is still pending, but payment was captured externally?
For example, a sales order was created with a corresponding payment authorization for $500. The order has been filled and shipped, but the payment capture/settlement failed, so this now falls into the orders shipped not invoiced category. The payment was subsequently captured outside of F&O through different means but we cannot invoice that open sales order since it's still looking for a payment settlement against the original authorization. The order cannot be modified because the order status has migrated from OPEN to DELIVERED status and I am unable to use any entity to modify either. We cannot leverage the payment journal as there is no invoice to post the payment journal towards. If the order was still in OPEN status we could add a separate payment type (method of payment) similar to cash and apply this new payment form and then run the invoice.
Any thoughts?