web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Unable to locate Resource Pay Types in WO Invoice:

(0) ShareShare
ReportReport
Posted on by

I have already set the "Work Pay Type" with certain lookup value and "Travel Pay Type" too. But these fields are not allocated in Invoice of Work order.

Kindly assist me,

Thank you,

  • Suggested answer
    Gabriel Dias Junckes Profile Picture
    2,428 on at

    Hi.

    "Resource pay types can be used to track your company's costs associated with a resource booking"

    https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-resource-pay-types

    The invoice will be created from the Work Order Products/Services. 

    The travel time product will be automatically created if you have it configured on the service account and field service setting. If you need to change the price, you might need to change it on the work order product/service.

    In the most common scenarios, there is a product called labour over time which has a different price. So you add it into the work order. 

    Regards,

    Gabriel

  • CRM Field Services Profile Picture
    on at

    Thank you,

    One more question:

    I am unable to find the Booking Journal records after the Work Order is Posted. To estimate the actual cost spent by company on resource booking. What is the procedure to find it?

    Thank you,

  • Suggested answer
    Gabriel Dias Junckes Profile Picture
    2,428 on at

    Check your Field Service settings.

    Time Cost Actuals

    docs.microsoft.com/.../configure-default-settings

    Generate actuals

    docs.microsoft.com/.../configure-default-settings

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the August Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Travis South Profile Picture

Travis South 54

#2
11manish Profile Picture

11manish 37 Super User 2026 Season 2

#3
ParthPatel249 Profile Picture

ParthPatel249 33

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans