Customer experience | Sales, Customer Insights,...

Select E-Mail Template from "Custom template" Tab when creating a new E-Mail

(1) Share

Report

Posted on by Eugen Podkorytov

174

Hello everyone,

I have a question in regards, to select an E-Mail Tamplate when creating a new E-Mail in Realtime Marketing.

When creating a new E-Mail, a popup appears to select from E-Mail templates. When navigating to tab "Custom templates", no templates are shown. Selecting templates are only possible from Favourites.

Does anybody experienced the same issue before?

I have the same question (0)

All responses (2)

Answers (0)

Suggested answer

PaulineKolde 732 Moderator on at

Like (0)

Report

Hi :)

I have tested this in my trial environment and I do not have this issue. Have you checked how the filter in this view is set:

I sometimes experience that the filter for language is empty or set with the wrong email.

Also you can check the settings of the email template and which criteria for filtering you have set there:

Hope this helps! If yes, please select Yes under "Did this answer your question?". Thank you :)

Was this reply helpful? Yes No
CU12060817-0 36 on at

Like (0)

Report

Have you activated the Email Template?

Was this reply helpful? Yes No