Send email to Secondary Email

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Posted on by Saman Premathilaka

Hi Guys

I want to send email to secondary email address of contact(possibly CC to secondary address). We don't want to create a another contact for secondary email. Is there any way we achieve this ?

Thanks

Saman

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Hi Saman,

By default, CRM will send E-mail to “Primary Email Address” for Accounts, Contacts and Leads.

Maybe you can refer following link to send the E-mail to “Secondary Email Address” (or) “Third Email Address” through some customizations and Plug-in.

SEND EMAIL TO SECONDARY EMAIL ADDRESS (adyatantech.com)

If you don't want to any codes, you need update the primary email address field with secondary email address.

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Bipin D365 28,983 Moderator on at

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Hi,

You can easily achieve your requirement with Power automate -

linnzawwin.blogspot.com/.../send-email-to-unresolved-recipients-in.html

Please mark my answer verified if this is helpful!

Regards,

Bipin Kumar

Follow my Blog: xrmdynamicscrm.wordpress.com/

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jim.corriveau@chest... 81 on at

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Saman,

OOB the contact record allows 3 email address to be stored directly on the contact record, so your UI has to allow for this or some other process to populate these other email address fields.

It sounds like you are creating a template or workflow/automate to send emails. In the send email step, you can put emailaddress1 in the To and the emailaddress2 and emailaddress3 in the CC, or all 3 in the To. The catch is, you need to make sure one of these 3 fields has a value before you submit for a send email or your email send process is going to fail.

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Hi Saman,

Can you click Yes under "Did this answer your question?" to close this thread if my answer is helpful.

Thanks in advance!:)

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