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Timestamp source is dektop instead of Mobile

Posted on by 814

Hi There,

I am changing the status from mobile for bookings. I did Travelling, Inprogress, Complete.  But when i see Timesatamp on bookings, there in timestamp I see the source as Desktop, but all were done from mobile app.

Can anyone let me know what setting i should do for this?

Thanks

  • Suggested answer
    yanoh Profile Picture
    yanoh 155 on at
    RE: Timestamp source is dektop instead of Mobile

    Hi Ravi,

    Do you mean the timestamp was changed after sync with server on Field Service Mobile?

    If so, please confirm On Conflict setting of woodford.

    docs.resco.net/.../Conflict_resolution

  • Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at
    RE: Timestamp source is dektop instead of Mobile

    Can you display the booking timestamps within the booking form on the mobile?

    Then when you change status on the mobile what does the booking timestamp source say on the timestamp record before you sync it to CRM?

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